Questions about products, documentation, or an existing order — we typically respond within one business day.
| Topic | Address |
|---|---|
| Orders and support | [email protected] |
| Certificates of analysis | [email protected] |
| Wholesale and bulk enquiries | [email protected] |
| Privacy and legal | [email protected] |
Seven days a week, 9:00 AM – 5:00 PM ET, excluding public holidays. Messages received outside these hours are answered the following day.
Include the batch code printed on your vial and, where possible, your order number. We will send the certificate for that specific lot.
We cannot answer questions about human or veterinary use, dosing, administration, or expected effects. Our products are supplied strictly for laboratory research, and responding to such inquiries would be inconsistent with the terms under which they are sold. Please direct health questions to a qualified healthcare professional.
For damaged, incorrect, missing, or delayed shipments, please review our Refund Policy first — it explains what we need from you and the timeframes involved. Include your order number in all correspondence.