All products are lyophilized (freeze-dried) for stability, so they ship shelf-stable and do not require cold-chain handling.
| Order placed | Dispatched |
|---|---|
| Before 3:00 PM ET, business day | Same business day |
| After 3:00 PM ET | Next business day |
| Weekend or holiday | Next business day |
Orders requiring eligibility verification may take an additional 1–2 business days. You will receive tracking by email at dispatch.
| Service | Transit | Cost |
|---|---|---|
| Standard | 3–5 business days | Free on orders over $100; flat $8.99 under $100 |
| Expedited | 2 business days | Free on orders over $200, otherwise calculated at checkout |
| Overnight | Next business day | Calculated at checkout |
Shipping is calculated from the delivery address and the weight of your order, and is shown before you pay. Transit times are carrier estimates from dispatch, not guarantees, and exclude weekends and holidays.
Orders ship in plain, unbranded outer packaging with no indication of contents. Products are sealed and protected against impact. Each shipment includes a packing slip listing the batch code for every item, so you can match products to their certificates of analysis.
We ship within the United States only. We do not ship internationally and cannot accept orders with a delivery address outside the U.S. We reserve the right to decline any order.
Lyophilized products should be stored sealed, dry, and protected from light at the temperature stated on the product label. Refer to each product's documentation for its specific storage conditions and shelf life. Improper storage after delivery may affect stability and voids eligibility for a replacement or refund.
Please verify your shipping address at checkout. We are not responsible for orders delivered to an incorrect address supplied by the customer. Address changes can only be made before dispatch. Packages returned as undeliverable can be reshipped at the customer's expense.
Tracking is emailed at dispatch and may take up to 24 hours to show activity. For lost, stalled, or missing shipments, see our Refund Policy.
Shipping questions: [email protected] or via our contact page.